Terms of Use

01Acceptance of terms

These Terms of Use ("Terms") govern your access to and use of the ZIRAX platform, including the Sandbox agent runtime, model-as-a-service plane, data context plane, related APIs, dashboards and documentation (together, the "Service"), operated by ZIRA AI PTE. LTD., a company incorporated under the laws of Singapore with registered address at 266A South Bridge Road, #02-01, Singapore 058815 ("ZIRAX", "we", "us"). ZIRAX is a product of ZIRA AI PTE. LTD.

By creating an account, using an API key, or otherwise accessing the Service, you agree to these Terms on behalf of yourself or the organization you represent. If you do not agree, do not use the Service.

02The service

ZIRAX provides infrastructure for building and operating AI agents, including isolated execution environments, access to models through a unified interface, and governed data retrieval. The Service is infrastructure and does not constitute legal, financial, medical or other professional advice.

You are responsible for the agents and applications you build on the Service, for the prompts, instructions and policies you configure, and for reviewing outputs before relying on them.

03Accounts & API keys

You must provide accurate account information and keep your credentials and API keys confidential. You are responsible for all activity occurring under your account and keys, including usage charges. Notify us immediately at hello@zirax.ai if you suspect unauthorized access.

04Acceptable use

When using the Service, including code execution and network egress from sandboxes, you will not:

• violate any applicable law or infringe the rights of others;
• introduce malware, attack infrastructure, or attempt to break out of sandbox isolation;
• send unsolicited messages, conduct fraud, or create content involving unlawful exploitation of children;
• attempt to gain unauthorized access to the Service, other customers' data, or underlying systems;
• resell or provide the Service to third parties except as expressly permitted by your agreement with us;
• circumvent usage limits, quotas or billing.

05Your content & data

You retain all rights to data, documents, prompts, code and other content you submit to the Service ("Customer Content"). You grant ZIRAX a limited license to process Customer Content solely to provide and secure the Service.

Unless your order expressly permits training use, ZIRAX does not use Customer Content to train foundation models. You are responsible for ensuring you have the rights to content you submit and for configuring appropriate access, masking and retention policies.

06Third-party models

The Service may route requests to models operated by third parties. Requests sent to such models are also subject to the applicable provider's terms and policies. ZIRAX is not responsible for outputs generated by third-party models and may update or discontinue access to specific models.

07Service levels

Availability commitments, if any, are set out in a separate service level agreement or order. The Service is provided over the internet and may experience scheduled maintenance, provider incidents or force majeure. Credits or remedies under any SLA are your exclusive remedy for availability issues.

08Fees & billing

Paid usage is charged according to the plan, metering and rates in effect at the time of use, which may include model tokens, sandbox runtime, storage and network. Fees are non-refundable except where required by law. We may change rates with reasonable advance notice.

09Intellectual property

ZIRAX and its licensors own the Service, including software, interfaces and documentation. You receive a limited, revocable, non-transferable right to use the Service for its intended purpose. Feedback you provide may be used to improve the Service.

10Confidentiality

Each party will protect the other's non-public information and use it only in connection with these Terms. Audit logs, traces and similar operational data may be retained as necessary to provide and secure the Service and to meet legal obligations.

11Disclaimers

Except as expressly stated, the Service is provided "as is" and "as available". AI outputs may be inaccurate, incomplete or unsafe, and must be evaluated by you. We do not warrant that outputs will be correct, that the Service will be error-free, or that it will meet your compliance obligations without additional configuration.

12Liability

To the maximum extent permitted by law, ZIRAX is not liable for indirect, incidental, consequential or punitive damages. Our total liability arising out of these Terms is limited to the amounts you paid for the Service in the twelve months before the event giving rise to the claim, except for liability that cannot be limited by law.

13Termination

Either party may terminate access as provided in your plan or these Terms. We may suspend or terminate access immediately to protect the Service, respond to abuse or legal process, or address security risk. Upon termination, you must stop using the Service; sections that by their nature should survive will continue.

14Changes to terms & service

We may update these Terms or the Service from time to time. Material changes will be communicated via the dashboard or email with reasonable notice. Continued use after changes constitutes acceptance.

15Governing law

These Terms are governed by the laws of Singapore, without regard to conflict-of-law rules. Any dispute arising out of or in connection with these Terms will be submitted to the exclusive jurisdiction of the courts of Singapore, unless your order form states otherwise.

16Contact

Questions about these Terms: hello@zirax.ai.